At Naturally Nourished Nomad ("we," "us," or "our"), your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

A detailed guide to the APPs is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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What personal information do we collect and why?

​Personal information refers to any data that identifies you as an individual. The types of information we may collect include:

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• Contact details: name, email address, phone number, and postal address.

• Health information: relevant history you share as part of consultations.

• Transaction data: payment information for purchases or bookings.

• Online activity: data gathered through our website, such as form submissions or cookies.

 

We collect this information to:

• Deliver services tailored to your needs.

• Respond to inquiries and manage bookings.

• Provide health and wellness advice.

• Send newsletters or marketing communications (only with your consent).

• Facilitate referrals or external product orders where appropriate.

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You are free to unsubscribe from any communications at any time.

 

Sensitive Information

Sensitive information, as defined by the Privacy Act, includes health details, racial or ethnic origin, and other personal data requiring special care. We handle sensitive information only when:

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• It’s essential for providing our services.

• You have provided explicit consent.

• Required or permitted by law.

 

Collection Methods

We gather personal information directly from you, including through:

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• Online forms on our website (e.g., inquiries, bookings, or subscriptions).

• Emails, phone calls, or written correspondence.

• Consultations or interviews.

 

In some cases, we may receive information from third parties, such as other healthcare providers. Where feasible, we will inform you when this occurs.

 

How We Use and Share Information

Your personal information will only be used for the purposes for which it was collected or related activities you would reasonably expect. We may disclose your information to:

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• Third-party providers who assist in delivering our services (e.g., payment processors).

• Other healthcare professionals, with your consent, for referrals or shared care.

• Comply with legal obligations when required by law.

 

We will never sell or trade your personal information.

 

Data Security

We take your privacy seriously and implement measures to protect your information, including:

• Secure storage solutions for physical and electronic records.

• Use of encrypted software for sensitive data, such as client management systems.

• Access restrictions for authorized personnel only.

 

We retain personal information for as long as required by law (e.g., a minimum of 7 years for health records) or until it is no longer necessary. When no longer needed, we will securely dispose of or de-identify your data.

 

Accessing and Updating Your Information

You are entitled to access the personal information we hold about you. If you would like to make a request, please contact us in writing. We may ask for identification to protect your data.

Should you discover that any information we hold is outdated or incorrect, we encourage you to notify us promptly so we can update our records.

 

Cookies and Website Tracking

Our website uses cookies to improve your experience and analyze traffic. You can adjust your browser settings to decline cookies, although this may affect website functionality.

 

Policy Updates

We may review and update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

 

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: hello@naturallynourishednomad.com
Website: www.naturallynourishednomad.com

 

Thank you for trusting Naturally Nourished Nomad with your personal information. We are committed to safeguarding your privacy and delivering exceptional service.

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Last updated: 16/01/2025